We’ve had five different technician visits over this time trying to resolve the same issue. Keep on trying new IP ranges till you can find one that has the lowest loss and a decent ping.Ī low loss is more important than a low ping! So even if an IP range has a fantastically low ping, but high loss percentage, then that IP will not be as good as one with a higher ping and a low loss percentage.We’ve been having service outages with our Commercial- Time Warner/ Spectrum Cable internet service for a few months. Generally you don't want any loss at all though a loss of less than 10% should be still good enough for decent performance. In extreme scenarios, even surfing becomes laggy. This means for every two pieces of data you send, only one gets through! This affects the speed and stability of your VPN and other bandwidth sensitive apps such as video streaming and downloads. However what is bad here is the loss percentage which is at 40-50 %. In general you want a ping that is below 400. The AVG ping is 318 ms which isn't too bad.
This was taken from a particularly bad day and on a particularly bad IP range. I have highlighted in red the parts that i want to focus on. You do this by clicking on Edit and then Copy as text (statistics only) There is a lot of information coming out of pingplotter, but we shall only focus on two statistics:ġ) The AVG Ping which means average ping (the time it takes for a packet to reach to its destination) Lower is betterĢ) The PL% which means packet loss percentage (the packets that do not reach their destination and get lost) Lower is betterīelow is a sample ping report generated from Pingplotter.
Please note that pings to google and yahoo may NOT be accurate as they have special arrangements to prioritize their traffic. It is also a neutral party so there's no accusation that the fault lies with us. We are testing bbc.co.uk as BBC is a renowned UK-based news site which we have identified as being closely equivalent to where we host our UK servers. Click on TRACE and let it run for a minute or two. Set the trace delay to 1 second, and Samples to Include to 1000. Under Address to Trace:, put bbc.co.uk or to test your connectivity to our US server ( 74.63.205.206). This program traces the path of your internet connection all the way to its intended destination and reveals any problems in the route.Īfter installing Pingplotter, start up the program.
A GOOD TEST FOR PINGPLOTTER FREE
We will use a free program called Pingplotter for this which may be downloaded here.
A GOOD TEST FOR PINGPLOTTER HOW TO
Now that we know what is an IP range, why it is important to find the right one and how to get new ones, let's find out how to evaluate if an IP range is good or bad! It is not uncommon to try 10-20 times until you find the desired IP range you want. If done too fast, TM blocks you from connecting for a few minutes, and increases this time with every subsequent attempt. We do find that different times of the day gives different sets of IP ranges.ġ) Do not disconnect and reconnect too fast in rapid successionĭo it in perhaps of intervals of 5-10 seconds, taking breaks in between. The only way to get a new IP is to disconnect and reconnect your connection and then recheck what IP you are on (you can do so by surfing to if you forgot).
This is assigned on TM side and for our purposes is more or less random. There is unfortunately no easy way about this. and then retest and evaluate if it's a good one (see Part 4). So for example if you are unsatisfied with your speed/performance on 124.82.x.x, you will have to find an IP that does not begin with 124.82, but something else like 60.54, 124.13, 118.100, etc etc. As long as these first two digits are the same (which means you are within the same IP range), all performance within that IP range will be the same.
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